Privacy policy

True Care Companion LTD

Effective Date: 1st June 2024

1. Introduction

True Care Companion LTD (“we,” “us,” or “our”) is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website [www.truecarecompanion.co.uk] or contact us through other means. Please read this policy carefully to understand our views and practices regarding your personal data and how we will treat it.

2. Information We Collect

We may collect and process the following data about you:
– Personal Identification Information: Name, email address, contact number.
– Technical Data: Information collected through Google Analytics, such as IP address, browser type and version, time zone setting, browser plug-in types and versions, operating system and platform, and other technology on the devices you use to access our website.

3. How We Use Your Information

We use the information we collect in the following ways:
– To Provide Services: To respond to your enquiries and provide you with information about our care services.
– To Improve Our Services: To understand how our website is used and to improve our services and website functionality.
– Marketing: To send you promotional materials or other communications if you have opted-in to receive them.

4. Disclosure of Your Information

We may share your personal information in the following circumstances:
-Service Providers: We may share your information with third-party service providers who perform services on our behalf, such as web hosting and data analysis.
-Legal Requirements: We may disclose your information if required to do so by law or in response to valid requests by public authorities.

5. Data Security

We implement appropriate technical and organizational measures to protect your personal data from unauthorized access, disclosure, alteration, or destruction. However, no internet or email transmission is ever fully secure or error-free.

6. Your Data Protection Rights

Under data protection laws, you have rights including:
– Right to Access:You have the right to request copies of your personal data.
– Right to Rectification: You have the right to request that we correct any information you believe is inaccurate or complete information you believe is incomplete.
– Right to Erasure: You have the right to request that we erase your personal data, under certain conditions.
– Right to Restrict Processing: You have the right to request that we restrict the processing of your personal data, under certain conditions.
– Right to Object to Processing:You have the right to object to our processing of your personal data, under certain conditions.
– Right to Data Portability: You have the right to request that we transfer the data we have collected to another organization, or directly to you, under certain conditions.

If you make a request, we have one month to respond to you. If you would like to exercise any of these rights, please contact us at our contact information below.

7. Use of Google Analytics

We use Google Analytics to collect information about how visitors use our site. Google Analytics collects information such as how often users visit our site, what pages they visit, and what other sites they used prior to coming to our site. We use this information to improve our site and services. Google Analytics collects only the IP address assigned to you on the date you visit our site, rather than your name or other identifying information.

For more information on Google Analytics, please visit Google’s privacy policy: https://policies.google.com/privacy.

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal, or regulatory reasons. We encourage you to review this Privacy Policy periodically to be informed of how we use your information.

9. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us .

Thank you for trusting True Care Companion LTD with your care service needs.